Providing an accurate and complete delivery address is the customer's responsibility. Urban Snacks will not be held liable for delivery failures or misdeliveries resulting from incorrect address or contact details provided by the customer.

If you are sending a gift or someone else is receiving the order, please inform the recipient in advance. If the person receiving the parcel does not confirm the order during our verification call, the order will be marked as cancelled.

While we strive for speed, delays may occur due to unavoidable circumstances such as extreme weather, courier service issues, political events, or other unforeseen incidents. We appreciate your patience and cooperation in such cases.

If a parcel is returned due to an incorrect address or the customer being unavailable for 3 consecutive delivery attempts, the customer will be responsible for both the initial shipping fee and the return shipping charges.